This eshop uses cookies to provide services, customize your ads, and analyze your traffic.

More info
Accept all cookies Settings
Accept these cookies


of the online store "Kakaový Svet"


The following Terms and Conditions govern the offer and sale of products on the website or and define the business relationship between the seller, who operates the online store Kakaový Svet and the buyer - customers of this online store.

Everyone, who buys products from the online shop /e-shop/ on the website or must confirm his/her acceptance of these Terms and Conditions before submitting an order. The Return Policy is an integral part of the Terms and Conditions.

These Terms and Conditions are displayed on the online shop website and the buyer has the right to copy and archive them.

The Seller, owner and operator of the online shop Kakaový Svet located at the Internet URL or is an self employed entrepreneur:

Alexandra Fričová

street: Za kláštorom 21

town: Ružomberok

ZIP: 034 01


Business ID: 50534670

Tax ID: 1033820260

Registered at: OU-RK-OZP-2016/008405-2 and self-employed register No. 570-14623

/hereinafter referred to as the "seller"/

This is also the person responsible for running the E-shop and can be contacted via telephone: +421 903 240 301, or email:

The seller is not registered VAT payer.

The Buyer is a person that has concluded the purchase contract with the seller by purchasing the goods from the website or, 

/hereinafter referred to as the "buyer"/

2. Ordering

By submitting an order, the buyer creates the purchase contract draft. The purchase contract itself is concluded by the binding consent from the buyer and the seller (the order confirmation from the seller). Since the confirmation the reciprocal rights and obligations arise between the seller and the buyer.

By concluding the purchase contract the buyer confirms, that he/she has become acquainted with these Terms and Conditions including the Return Policy and agrees to be bound by them. The buyer is alerted in a sufficient manner to these Terms and Conditions before submitting the order and has the opportunity to get acquainted with them

The seller reserves the right to cancel the order or its part before concluding the purchase contract in the case that the merchandise is not longer available, or the price of the delivered goods has changed significantly. In this situation, the seller will contact the buyer immediately to settle on the next procedure. If the buyer has already paid the whole purchase price or its part, the amount will be returned to him and the purchase contract will not be concluded.

The seller commits himself/herself to transfer the merchandise, which is the subject of a purchase contract to the buyer and allows him/her to acquire ownership of the goods. The merchandise will be delivered according to the agreement between the buyer and the seller, i.e. either personally, or by means of the Slovak Post. Before sending the goods are packaged in the manner necessary for its protection and preservation.

The buyer commits himself/herself to pay the whole purchase price for the order and the delivery. The buyer has the opportunity to familiarise himself with the total amount for the goods and the delivery of the order prior to placing the order. The seller is not a VAT payer.

The seller accepts payments by transferring to the bank account. The purchase price is deemed to be paid on the seller's account and then the buyer becomes the owner of the purchased goods. The buyer acquires ownership of the goods only after payment of the total amount for the order. Liability for damage to the goods passes to the buyer as soon as the goods are delivered from the seller or from the Slovak Post.

The seller reserves the right to change the prices and does not guarantee equal prices for the same order at another time. The price of a confirmed order is final and can no longer be changed.  

The buyer is always informed by the seller about the estimated delivery period of the goods that are not in stock. It is displayed for each item of the e-shop whether it is currently in stock or not. If these facts are not clearly indicated, the buyer can always get the information about the availability via the e-shop contact form, by e-mail or by telephone. The time of delivery of the goods currently not in stock or for the custom-made goods will be announced to the buyer after the order is processed.

3. Delivery

The following conditions must be fulfilled prior to delivery of the ordered goods:

- order confirmation

- free warehouse stock of ordered goods in quantity according to order /or ordering from the supplier of goods that are not in stock or the custom-made goods and its subsequent delivery from the supplier/

- transfer of the total amount for the order to the seller's account

In Slovakia the ordered goods are delivered to the customer by:

- personal delivery of goods by the seller within the Ružomberok district or following an agreement with the buyer also to another place in the Slovak Republic

- delivery of goods via the Slovak Post. The merchandise will be sent as a registered mail and the buyer has the right to ask the seller for the parcel number if it was not provided automatically

The e-shop Kakaový Svet also delivers its merchandise within Europe. The delivery is performed by Standard International Shipping in Europe conducted by Slovak Post.

The cost of delivery is stated in the order and the buyer is informed about it. The delivery price for the ordered goods is based on their weight ant the buyer learns the shipping total before submitting the order.

Some shipments can be divided into multiple packages. In such case the shipping total remain the same as stated on the order.

4.Order cancellation

The order can be canceled only before the goods are dispatched. In the case that the order is not canceled until this time and the goods are shipped, the buyer might be charged the reimbursement of the costs associated with the dispatch of the goods. The buyer is automatically informed via the confirmation e-mail that his/her order was received by the e-shop.

Cancellation of the order can be done without giving any reason within 24 hours of its submitting. The cancellation can be performed by the buyer via e-mail to the address provided on the e-shop page, or via the contact form on the store's website, or the buyer can notify the seller by phone. When canceling an order, the customer must provide his / her name, e-mail and order number.

5.Withdrawal from the contract

At the conclusion of the purchase contract by means of distance communication (in the online store), the customer has the right to withdraw from the contract within 14 days of the reception of the goods.

If the consumer wishes to exercise this right, he/she has to fill in the Form for the withdrawal from the contract, available on the e-shop website. It has to be delivered to the seller in person or handed over for postal delivery no later than the last day of the deadline. The buyer has to send it to the address given at the beginning of these Terms and Conditions, which can be found also on the e-shop website. In order to comply with the statutory deadline for exercising the right to withdraw from the contract, the date of submission of the form to the Slovak Post Office or the date of its personal takeover by the seller is crucial.

The customer is also required to send or deliver personally the subject of the contract from which he/she withdraws, together with all the documentation - the original of the invoice, instructions and other documentation delivered with the goods, but not later than 14 days after the day of the withdrawal. When shipping goods by post or other delivery service, the buyer is advised to pack the shipment properly in order to avoid damage to the goods. Repayment costs are borne by the buyer. The money for returned goods will be refunded by the seller upon return of the goods by transferring to the account from which he made the payment of the order, unless he / she does not enter another account in the withdrawal form.

The right to legally withdraw from the contract DOES NOT APPLY in cases of purchase of goods:

- custom-made according to customer's specific requirements

- subject to a rapid reduction in quality or deterioration

 / food /

- sealed in a protective package which can not be returned for hygienic reasons if the packaging has been broken


6. Registration

The purchase in online store Kakaový Svet requires the customer's registration. The information given by the customer at the time of registration is for the sole purpose of identification when processing his/her order. They will not be provided to third parties nor misused. Upon registration, the customer has the opportunity to express his/her consent or disagreement with the sending of promotional emails. This decision can be changed at any time via the checkbox in the My Account - My Personal Data section.

7. Processing of personal data

Buyer's personal data protection is governed by Act no. 122/2013 Coll., On the Protection of Personal Data, as amended. The customer grants the seller permission to process his/her personal details when registering in the online e-shop in order to identify the buyer on the invoice and delivery of the ordered goods in accordance with valid legislation of the Slovak Republic.

Personal information provided by the customer is necessary for the processing of the order. The e-shop operator does not provide the buyer's personal data to third parties, with the exception of the Slovak Post, which delivers the goods to the customer or can provide them to the state authorities in case of inspection.

8. Return policy

In the case that the item purchased by the customer in the Kakaový Svet e-shop is damaged, he/she has the right to return it. Repayment of the goods due to termination of the contract is described in point 5 of these Terms and Conditions.

The procedure:

The products the customer wishes to return shall be handed over for assessment as soon as the defect is discovered.

It is recommended that the customer contact the seller immediately after finding a defect, by phone or e-mail, to agree on the next procedure.

It is advisable to check the ordered goods immediately after delivery, and if any damage is found, to photograph the package together with the damaged goods so that the complaint can be judged or negotiated with the carrier if the merchandise was damaged during the shipment.

Returning goods can then be sent by post or delivered personally. The goods must be accompanied by the invoice. The goods must be properly packed in order to avoid further damage. The case can be resolved by exchanging goods, returning the purchase price of the goods, paying an appropriate discount on the price of the goods or by reasoned rejection of the complaint.

The seller does not take responsibility for damages resulting from improper use of the products or their misconduct, environmental damage or unforeseen circumstances.

The customer will be informed about the resolution of his/her complaint. In the case of a refused complaint, the costs of claiming and handling fees may be charged.

9.Final provisions

If the relationship related to the use of the website or the legal relationship established by the purchase agreement contains an international (foreign) element, then the relationship will be governed by Slovak law. This does not affect the consumer's rights under generally binding legislation.

These Terms and conditions apply to the extent and wording in which they appear on the seller's website on the day of the order and are an integral part of the purchase contract.

If any provision of the Terms and conditions is invalid or ineffective, or if it becomes invalid, it will not affect the validity of the other provisions.

The buyer acknowledges and agrees that the rights and obligations between the seller and the buyer are governed by these Terms and Conditions, the Return Policy and the relevant legal provisions.


Before submitting the order, the buyer confirms that he has read these Terms and Conditions and has become familiar with their content and agrees to their full extent.


Last update: 2022-01-01

Supervisory authority:

Inspectorate SOI for Žilinský kraj

Predmestská 71, P.O. BOX B-89, 011 79 Žilina 1

Department of Supervision

Tel. no. 041/7632 130, 041/7632 139

Fax no. 041/7632 139


All information on the health and nutrition claims listed on this site is freely accessible information from the Internet and literature, from domestic or foreign sources and under no circumstances it is evidence of the actual effect of food or nutritional supplements or its therapeutic effects. Among the products sold on this web-site are ordinary foods and snacks that do not have approved medicinal effects and are not medicines or substitutes.